FAQs

Q. How can I track my order?

Answer: Once your order has shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your order on our website or the shipping carrier's site. If you have any trouble, just reach out to our support team!

Q. Are your products ethically sourced?

Answer: Yes, we prioritize ethical sourcing in our supply chain. We partner with manufacturers who uphold fair labor practices and prioritize sustainability. You can shop with confidence knowing that our products are made with care for both people and the planet.

Q. Can I sign up for email updates and promotions?

Answer: Absolutely! You can sign up for our newsletter at the bottom of our website. By subscribing, you’ll receive updates on new arrivals, exclusive promotions, and special discounts directly to your inbox.

Q. Are your clothes true to size?

Answer: While many customers find our clothing to be true to size, sizing can vary by style. We recommend consulting our size chart for specific measurements and customer reviews for additional insights. If you’re still unsure, feel free to contact us for advice!

Q. What happens if my order is lost in transit?

Answer: If your order doesn’t arrive within the expected delivery timeframe, please contact our customer service team. We will work with the shipping carrier to investigate the issue and ensure you receive your order.

Q. Do you offer any seasonal collections?

Answer: Yes, we love to introduce seasonal collections that reflect the latest trends and styles! Be sure to check our website regularly or join our newsletter to stay updated on new arrivals and exclusive seasonal offerings.

Q. What if I receive an incorrect size in my order?

Answer: If you receive an item that is the wrong size, please reach out to our customer service team right away. We will assist you with the exchange process to ensure you get the correct size as soon as possible.

Q. How can I keep up with your latest promotions and sales?

Answer: The best way to stay informed about our latest promotions and sales is by subscribing to our newsletter. You can also follow us on our social media channels for announcements, exclusive discounts, and style inspiration!

Q. Do you have a mobile app for shopping?

Answer: Currently, we do not have a mobile app, but our website is optimized for mobile browsing. You can shop comfortably from your smartphone or tablet with the same great features as our desktop site.

Q. How can I find out if an item fits before I buy it?

Answer: We provide detailed size charts and measurements for each product on its page. Additionally, customer reviews often include feedback on sizing, which can offer helpful insights on how items fit. If you need more assistance, don’t hesitate to contact us!